Directory Sites

  • Outsourcing CRM

    Case studies and best practices focused on customer relationship management.

    www.outsourcing-crm.com

  • Customer Service Group

    Resource for customer service, call center and helpdesk professionals.

    www.customerservicegroup.com

  • destinationCRM.com

    Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.

    www.destinationcrm.com

  • eCRMGuide

    Customer relationship management and e-business news.

    www.ecrmguide.com

  • CRM & SFA Best Practices

    Features articles about using and setting up customer relationship management and sales force automation solutions.

    www.crm-best-practices.com

  • CRM Blog

    News and commentary on CRM topics, including software and implementation.

    www.crmblog.org

  • CRM Event

    Resource featuring weekly updated news and event schedules.

    www.crm-event.com

  • CRM Today

    Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.

    www.crm2day.com

  • CRMDirectory.com

    News, products, and tutorials for those interested in customer relationship management.

    www.crmdirectory.com

  • CSM

    Journal, advice and information for customer service professionals.

    www.customerservicemanager.com

  • Customer Service Point

    Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills.

    www.customerservicepoint.com

  • European Centre for Customer Strategies (ECCS)

    Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.

    www.eccs.uk.com

  • eCustomerServiceWorld.com

    Articles, case studies and white papers as well as news, information, advice and jobs.

    www.ecustomerserviceworld.com

  • Customer Management Community (CMC)

    News, information, advice and best practice case studies.

    www.insightexec.com

  • The WOW! Awards

    Recognise those companies that go further and deliver awesome service.

    thewowawards.knowbase.org

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