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Directory Sites
Case studies and best practices focused on customer relationship management.
www.outsourcing-crm.com
Resource for customer service, call center and helpdesk professionals.
www.customerservicegroup.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
www.destinationcrm.com
Customer relationship management and e-business news.
www.ecrmguide.com
Features articles about using and setting up customer relationship management and sales force automation solutions.
www.crm-best-practices.com
News and commentary on CRM topics, including software and implementation.
www.crmblog.org
Resource featuring weekly updated news and event schedules.
www.crm-event.com
Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
www.crm2day.com
News, products, and tutorials for those interested in customer relationship management.
www.crmdirectory.com
Journal, advice and information for customer service professionals.
www.customerservicemanager.com
Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills.
www.customerservicepoint.com
European Centre for Customer Strategies (ECCS)
Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.
www.eccs.uk.com
Articles, case studies and white papers as well as news, information, advice and jobs.
www.ecustomerserviceworld.com
Customer Management Community (CMC)
News, information, advice and best practice case studies.
www.insightexec.com
Recognise those companies that go further and deliver awesome service.
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